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Why should I trust Oumaigou?
As a European company registered in Austria we are obligated to comply with the highest level of customer protection regulation worldwide. We only offer high-quality products that we personally belief in and that have proven themselves to be great value. We give our Chinese customers the same level of safety with their purchases that Europeans are used to enjoying.
How are customs handled?
We will declare the value and the content of each parcel for customs. Please check with your domestic customs office if there are any problems with your order.
Can I also order products that are not in the shop?
Yes, just contact us and let us know which products you are looking for. We will source them for you if possible.
Do You Ship Internationally?
We ship directly from Germany to your doorstep in China, Taiwan, Hong Kong, Singapore, Malaysia, Indonesia or any other place outside the European union you wish to receive the package in.
How Long Will It Take To Get My Package?
The default is standard postal transportation, customs clearance in the form of postal tax, and parcels are sent directly to the consignee by Deutsche Post DHL. The average time from the confirmation of the delivery order to the receipt is 9~15 working days.
What Payment Methods Are Accepted?
We are continuously working on offering the most convenient shopping experience for our customers. Currently we offer payment via Visa, Master Card, American Express, JCB and AliPay. Alipay is only available when EUR currency is selected.
Is Buying On-Line Safe?
All payments made are handled via Stripe, the world most trusted facilitator of online payments. We never know your credit card information or any other confidential information. Shopping with us online is safer than shopping in a department store as we never even see your credit card.
ORDERS & RETURNS
How do I place an Order?
Simply put the products you want into the basket and go to checkout. You will be guided through the process until everything is finished up.
How Do I Track My Order?
You will receive a tracking number as soon as we have shipped your order through which you can track your package worldwide using www.dhl.com.
What do I do if I have a problem?
Get into contact with us at [email protected] and we try to get back at you within 48 hours to personally help you through any problem you might encounter.