Most frequent questions and answers
We will declare the value and the content of each parcel for customs. Please check with your domestic customs office if there are any problems with your order.
Yes, just contact us and let us know which products you are looking for. We will source them for you if possible.
We ship directly from Austria to your doorstep in China, Taiwan, Hong Kong, Singapore, Malaysia, Indonesia or any other place outside the European union you wish to receive the package in.
The default is standard postal transportation, customs clearance in the form of postal tax, and parcels are sent directly to the consignee DHL Express. The average time from the confirmation of the delivery order to the receipt is 5 working days.
We are continuously working on offering the most convenient shopping experience for our customers. Currently we offer payment via Visa, Master Card, American Express, AliPay, Google Pay, Apple Pay.
We will inform you when we handover your package to DHL Express. You will then be notified by DHL Express at every step of shipment via Email and SMS. You can always chat with us and request detailed information about your parcels shipment.